Question 1
A front desk agent finds a confirmed reservation does not match the room assigned in the PMS. What should happen first?
Show answer & explanation
Correct answer: A - Verify reservation details and correct the inventory assignment
10 exam-style questions with answers and explanations, straight from our 1,030-question bank. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
The CHRM exam has 125 questions and runs 3 hours.
These 10 free CHRM questions are organized by exam domain, so you can see how each part of the Certified Hospitality Revenue Manager blueprint is tested. Reveal the answer and explanation under each question.
A front desk agent finds a confirmed reservation does not match the room assigned in the PMS. What should happen first?
Correct answer: A - Verify reservation details and correct the inventory assignment
A hotel has 200 available rooms, sells 150 rooms, and earns $24,000 in room revenue. Which statement is correct?
Correct answer: A - Occupancy is 75% and ADR is $160
Demand is expected to exceed available rooms during a major event. Which practice best supports revenue optimization?
Correct answer: A - Use demand-based pricing and strategic inventory controls
A group requests rooms during a peak period, potentially displacing higher-paying demand. Which analysis should be used?
Correct answer: A - Displacement analysis
Standard rooms are highly demanded while premium rooms remain available. Which strategy best captures opportunity?
Correct answer: A - Offer targeted upgrades to appropriate guests
A campaign targets corporate travelers who book midweek stays. This is an example of:
Correct answer: A - Market segmentation and targeting
A hotel wants more direct website bookings. Which improvement is most likely to increase conversion?
Correct answer: A - Improve booking usability, rate clarity, and online presentation
A revenue manager notices reservations are arriving more slowly than expected for a high-demand weekend. What should be reviewed before changing pricing?
Correct answer: A - Booking pace against historical and current demand indicators
A forecast predicted 2,000 room nights sold but actual results were 1,800. What does this represent?
Correct answer: A - A forecast variance requiring analysis
Channel A produces $10,000 in bookings with a 20% acquisition cost. Channel B produces $9,000 with a 5% acquisition cost. Which produces higher net revenue contribution?
Correct answer: B - Channel B because acquisition cost is lower
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